App support

Help for your restaurant app.

Here you can find help with registration, orders, points and notifications.

This is how we can help you.

Write to us by email and, if possible, mention the restaurant app, the order number and a brief description of the problem. If there are technical errors, your iPhone model and your iOS version also help.

Please never send passwords, one-time codes or full payment details.

Write an email

Frequently asked questions.

The registration code does not arrive. What can I do?

Check the email address you entered and the spam folder. Then request a new code. Never give a one-time code to anyone else.

Why has a dish or price changed?

The menu is published by the restaurant. In the app, drag down the menu to refresh. Before sending, the server checks products, variants, extras, delivery costs and prices again.

How do I turn off notifications?

In the app, open Account, then Notifications. Order status and marketing can be set separately. Additionally, you can deactivate notifications at any time in the iOS settings.

When are points credited?

Points are only available for registered customers and after completing a qualified order. The loyalty program and available rewards are determined by each restaurant.

How do I delete my account?

In the app, open Account and then Delete Account. Your login, push associations, and restaurant relationships will be removed. Order data that is legally required to be stored is decoupled or anonymized.

Data protection and your rights.

The app does not use advertising trackers and does not create cross-app advertising profiles. You can find details about account details, orders, push consents and app certificates in our Privacy Policy.

For information, correction or deletion you can reach us at kontakt@gastrosprint.de.